What is a Rave SmartSave Award?

What is a SmartSave? 

The Rave SmartSave Award gives recognition to those using Rave products, including Rave 911 Suite, Rave Panic Button, Rave Alert, and Rave Guardian in any way that positively impacts an emergency call and/or response. 

Rave SmartSave Award recipient(s) will receive: 

• Mounted gift certificates on a plaque
• Amazon Gift Card
• SmartSaveChallenge Coin(s) – Encourage your staff to collect them all!

Additionally, agencies, organizations or institutions using Rave products, can request a press release, their story published on the Rave Mobile Safety blog and a social media post about their award on our social media platforms. 

“Everything we do at Rave is fueled by the lifesaving work of our customers, and it is our honor to recognize the important work of this year’s award recipients across the state and local, corporate and education spaces,” said Noah Reiter, SVP, Customer Success at Rave. 

Award Criteria by Product 

Rave911 Suite 

• Smart911 Safety Profile: If the Safety Profile is used in any way, to provide information, confirm details with the caller, or needs to be referenced during the call or response. 
• Facility Profile: If a facility profile is used to improve situational awareness and response. 
• Chat: Chat is used to communicate with the caller to facilitate dispatch and response. 
• Notes: If previous notes are utilized in order to assist in the dispatch and response. 
• RapidSOS Location: If the location provided from RapidSOS was used to locate the caller. 
• Rave First Responder View: If a responder in the field is able to utilize the responder portal in order to assist in the response. 

Rave Alert 

The Rave SmartSave Award recognizes emergency management personal,  telecommunicators, or safety staff for utilizing Rave Alert for sending mass notification to alert individuals in your community, campus or facility staff. 

Rave Panic Button 

The Rave SmartSave Award recognizes call takers and responders for responding to Rave Panic Button use and positively impacting the call. As well as organizations, institutions or business staff for utilizing the Rave Panic Button in any way that positively impact an emergency call. 

Rave Guardian 

The Rave SmartSave Award recognizes campus safety staff, police, and individuals for responding to Rave Guardian use and positively impacting the call. There is no limit to how many awards can be presented to an agency or individual in a given time frame. 

2020 Rave SmartSave Award Recipients 

Incident: Breaking and Entering 911 Call 

Organization: Ionia County Central E911 

Rave Product Used: Rave911 Suite 

An Ionia County 9-1-1 dispatcher received a call that was very faint and staticky and ended up losing connection with the caller. She immediately reconnected with the caller, but the results were not much different. Through her quick thinking and the use of Smart 911, she was able to use the chat feature and start a conversation with the frantic caller. From there, the dispatcher received an address in a trailer park and was able to get help to the correct location as well as keep the caller safe. Two men were breaking into her residence and the caller was with a baby. Through the quick thinking of the dispatcher and the utilization of Smart 911, the call center was able to mitigate the circumstance and keep all the parties safe. 

“Without the use of smart 911 it would have taken us valuable time and resources to get the correct units in the area and have the ability to get the correct information as to what exactly was occurring,” Ionia County Central E911 shared. 

 

Incident: Kidnapping 9-1-1 Call 

Organization: Tangipahoa 9-1-1 

Rave Product Used: Rave911 Suite 

The call started as a hang up with no contact on call back. The Tangipahoa 9-1-1 dispatcher sent them a text though Smart911. Less than a minute and a half later, the dispatcher got a response text with a vehicle description advising that the caller was in that vehicle and had been taken against her will. She stated that her current location and asked for help, advising that the man that took her said he is going to kill her. At that time, the dispatcher notified the Sheriff’s office and stayed on with them and gave them the new information and location as the dispatcher was getting it from the caller. The dispatcher asked if he had any weapons and she said she wasn’t sure. Then there were no more responses from the caller. Dispatcher kept asking questions but received no more responses at all. After about 10 minutes, the Sheriff’s Office advised that they had stopped the car and the caller was safe. About 30 minutes after, her last text to the dispatcher was THANK YOU. 

Incident: Missing Senior with Dementia 

Organization: Eaton County Central Dispatch 

Rave Product Used: Rave Alert and Smart911 

Eaton County Central Dispatch received a report of a missing 66-year-old with dementia. Police officers responded to the scene, started checking the area, but were unable to locate the individual.  Supervisors provided their director with the information to initiate a Rave Alert. The director sent a Rave Alert utilizing Voice, Text, CAP (to activate Grand Ledge’s Rave Alert system), and the Smart911 app.  A resident spotted the missing subject after receiving the alert.  The individual was located within four minutes of the alert being sent.   

Incident: Asthma Attack 911 Call 

Organization: Kent County Sheriff’s Department – 911 Communications Center 

Rave Product Used: Rave911 Suite 

On January 31st, a 2020 Emergency Communications Operator attempted to answer an incoming 9-1-1 call.  At that time, their 9-1-1 system was experiencing operational issues and the call dropped almost immediately after being connected to the PSAP. The operator was not able to obtain enough information to determine the type of incident, therefore he utilized the chat feature of Rave to initiate contact with the caller. The caller responded back within a minute and was able to advise via text that she was having an asthma attack with difficulty breathing. The operator then started medical responders – which occurred 2 minutes after the failed 911 call.  There was no delay in dispatching emergency medical assistance because of the quick actions of the telecommunicator, and the use of the Rave Smart911 chat feature.   

 

Incident: Domestic Dispute 9-1-1 Call 

Organization: Ottawa County Central Dispatch 

Rave Product: Rave911 Suite 

An Ottawa County Central dispatcher fielded a call on a domestic situation where the female had called 9-1-1. The caller was unable to speak due to the male in the house refusing to leave and suffering from a mental disorder. The dispatcher was able to provide critical information to responders utilizing the chat feature in the Rave 911 suite. With the information that the dispatcher collected using the chat feature, this call had the best possible outcome.   

Additional Award Recipients: 

• University of Cincinnati Police Department 
• Fairbanks Emergency Communications Center 

How to Submit your Story 

To submit your story, head to the Rave SmartSave Award page. You can check out our list of submission examples for guidance. From there, nominate an individual or organization and fill out the incident information details. 

“The Smartsave awards provide real-life success stories. Our goal is to help these organizations recognize the amazing work of their telecommunicators, first responders, and staff members for utilizing lifesaving technologies such as Rave solutions to help their community in emergencies situations. We receive so much positive feedback from organizations about the SmartSave Award program” -Sasha Vargas, Rave Mobile Safety Community Marketing Manager