CUSTOMER BILLING FAQS

Billing & Invoicing FAQs

• Can I receive my invoice via email?

  All invoices are delivered via email. We do not have an option to have invoices mailed at this time.

• How do I submit a Purchase Order (PO) or Claim Form that needs to be referenced on my invoice?

  Submit a PO or Claim Form to the following:

  For Rave Mobile Safety Customers: collections@ravemobilesafety.com
  
  For Swiftreach Networks Customers: swift-ar@ravemobilesafety.com

  For Canadian Customers: collections@ravemobilesafety.com

• Can I get a copy of my invoice?

  Copies of invoices can be requested from the Online Billing Portal.

  Rave Mobile Safety Customers: To access your online billing portal please go to: https://payments.tprosecure.com/CustomerPortal/login.aspx?93794163F7692A58E0530200007F839F
  and enter your User ID and password.

  Swiftreach Networks Customers: To access your online billing portal please go to: https://payments.tprosecure.com/CustomerPortal/login.aspx?9379489A68432BBEE0530200007FAD8D
  and enter your User ID and password.

  If you do not remember your password, click Reset Password, then enter your User ID and click submit to be sent an email containing a link to create a new password.

• How do I get a copy of my usage activity? (For Usage Customers Only)

  Please email swift-ar@ravemobilesafety.com and one of our billing specialists can provide you with your detailed usage reports.

  Please allow 24-48 hours for one of our billing specialists to respond.

• Who do I contact for questions regarding my invoice?

  Invoice Questions can be directed to the following:
  
  For Rave Mobile Safety Customers: rave-ar@ravemobilesafety.com

  For Swiftreach Networks Customers: swift-ar@ravemobilesafety.com

  For Canadian Customers: rms-ar@rmssoftwareinc.ca

  Please allow 24-48 hours for one of our billing specialists to respond.

• How do I update/change my billing address & information?

  You can update your billing address & contact information by emailing the following:

  For Rave Mobile Safety Customers: collections@ravemobilesafety.com

  For Swiftreach Networks Customers: swift-ar@ravemobilesafety.com

  For Canadian Customers: collections@ravemobilesafety.com

• How do I add services to my current subscription?

  If you are interested in adding additional services to your existing subscription or would like to learn more about our products, please contact:
  
  sales@ravemobilesafety.com
  Phone: 508-828-2484
  Web Contact Us: https://www.ravemobilesafety.com/contact-us