Smart911 Profiles

By creating a Smart911 profile, you can provide additional personal information that 9-1-1 operators can see during an emergency call. If you call 9-1-1 from a phone included in your Smart911 Safety Profile, your Safety Profile will automatically be displayed to the 9-1-1 operator who takes your call. These details provide first responders with crucial information you may not be able to offer during an emergency (due to issues such as panic or a situation where it is unsafe to speak).

You can include your full name, address, additional contact information, details about pets and livestock, personal vehicle descriptions and medical conditions. You can also add your information to a functional needs registry, which provides emergency personnel with details about your access to transportation and ability (or inability) to evacuate if necessary.

Smart911 has nationwide functionality, but it hasn’t been integrated into every community’s emergency infrastructure. If your local public safety has installed Smart911, your Safety Profile will automatically appear when you call 9-1-1. However, you may create a Safety Profile even if Smart911 isn’t available in your hometown yet; your information will be available anytime you travel to an area with Smart911 technology.

When you complete your Smart911 registration, you will automatically be redirected to your Safety Profile and will receive a confirmation email at the address you provided. Please note that you must also verify the phone number(s) in your profile before Smart911 can provide your Safety Profile to 9-1-1 operators during an emergency call.

Until your phone number is confirmed, you will see a message stating that your number is unconfirmed whenever you log in to your Safety Profile. The message includes a button to start the confirmation process. You can confirm your phone number via a text message or voice call. After your number is confirmed, you will see a success message indicating confirmation status.

Yes. Smart911 data is protected by the highest security standards that utilize both physical and digital protection protocols from recognized providers including SSL and Norton. Regular audits are conducted to verify information security. Additionally, your information is only shared with 9-1-1 call takers and first responders during an emergency call.

No. The Smart911 service does not sell or share your email address with individuals, companies or advertisers. You may receive official emails from Smart911 with information about your Safety Profile or the Smart911 service.

No. Smart911 only shares your Safety Profile with 9-1-1 operators when you make a 9-1-1 call from a verified phone number in your profile. You can choose to make your information available to Emergency Management agencies in your area (if those organizations subscribe to this Smart911 option). If you make your information available, it allows Emergency Managers to access your Safety Profile during emergency preparations or response activities.

There are several reasons why you have not yet received your confirmation text message, which often include data plan or carrier settings. If you do not receive a confirmation message, make sure you entered the correct number and verify that you are eligible to receive premium SMS messages. If you cannot confirm your number via text, you can request an automated voice call instead.

No. However, it’s important to log in every 6 months to verify or update your information. Regularly confirming your Safety Profile details ensures that 9-1-1 operators have accurate information.